USCIS Ombudsman

USCIS OmbudsmanThe USCIS Ombudsman assists individuals and employers in resolving immigration problems with USCIS, identifies areas in which individuals and employers have problems in dealing with USCIS and proposes changes to mitigate immigration problems identified by the public.

If you need the assistance of the Ombudsman’s Office, you can complete form DHS-7001 online.

By law, the Ombudsman submits a report to Congress every year. The Ombudsman’s Annual Report summarizes the most serious problems that immigrants and employers encounter which applying for immigration benefits. The report reviews past recommendations by the Ombudsman to improve immigration programs and services.


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